Privacy Policy

1- Our commitment to privacy

Removitor ("Removitor", "we", "us", or "our") is the trading name of Coeber WW B.V., a company registered in the Netherlands with the Dutch Chamber of Commerce (KvK) under number 84116838, with its registered office at Frontstraat 2, 5405PB, Uden, The Netherlands. Removitor is committed to protecting the personal information of the people and businesses we work with. We handle personal information in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection law, and with the care that a discreet removal service demands.

This policy explains how we manage personal information. In it, "you" means any individual whose personal information we collect, including clients, prospective clients, and visitors to our website.

2- Who this policy covers

This policy applies to:

• Clients and prospective clients who enquire about or use our removal services;
• Website visitors who browse our site or submit an enquiry; and
• Other individuals who interact with us, such as suppliers, contractors, and people who contact us with a question.

You can always choose not to give us information we ask for, but that may mean we cannot provide some or all of the services you have requested.

3- Information we collect

The information we collect depends on how you interact with us, but it usually includes:

• Contact details such as your name, email, phone number, and address;
• Business details such as your company name and your role, where relevant;
• Case details such as the links, screenshots, descriptions, and any documents you give us about the content you want removed;
• Communications such as your messages, enquiries, and the notes we make while helping you; and
• Payment information needed to process fees, which is handled by our payment provider.

Some case details you share may be sensitive. We treat everything you send us as confidential and collect only what we reasonably need to assess and carry out your removal request.

4- How we collect it

We usually collect information directly from you, over the phone, by email, through our website forms, or in messages during your case. In some cases we may collect information from other sources you would expect, such as a public web page where the content sits, a person you have authorised to act for you, or service providers who help us run our business.

5- How and why we use it

We use personal information to run our business and deliver our services. This typically includes:

• responding to enquiries and giving you a free eligibility check and quote;
• assessing, planning, and carrying out removal work on your behalf;
• communicating with you about your case and its progress;
• handling billing, payments, and our records;
• improving our services and methods; and
• meeting our legal and regulatory obligations.

We only use your information for the purposes described here, for purposes you would reasonably expect, or as otherwise allowed by law.

6- Information about your case

To remove content, we may need to submit information to a Host, platform, search engine, or other body through their own processes. We share only what is necessary to pursue the specific removal you have asked for, and only as part of doing the work you engaged us to do.

We do not sell your information, and we do not use the details of your case for anything other than providing your removal service and meeting our obligations.

7- When we share information

We may share personal information with:

• Service providers who help us operate, such as payment providers, IT and hosting providers, and professional advisers, under confidentiality obligations;
• Hosts and platforms, but only the information needed to action a specific removal you have requested;
• Legal and regulatory bodies, where we are required to by law, a court, or a binding request; and
• A successor, if our business is reorganised, merged, or sold, subject to this policy.

We do not sell your personal information, and we do not share it with third parties for their own marketing.

8- Cookies and analytics

You can visit our website without identifying yourself. Our site uses cookies, which are small files stored by your browser that help the site work and help us understand how it is used. Through cookies and similar tools we may collect non-identifying information such as your device and browser type, approximate location, IP address, and the pages you view.

We may use analytics services such as Google Analytics to measure and improve our website. You can control or disable cookies in your browser settings, though some parts of the site may not work properly if you do. Where required, we ask for your consent to non-essential cookies through a banner on our site.

9- How we store and protect it

We store information using secure systems and trusted hosting providers, and we take reasonable steps to protect it from misuse, loss, and unauthorised access, modification, or disclosure. These steps include access controls, passwords, and other security measures appropriate to the sensitivity of the information.

No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security. Please take care when sending sensitive information over the internet.

10- How long we keep it

We keep personal information only as long as we need it for the purposes in this policy, including the time needed to deliver your service, keep proper business records, and meet our legal obligations. When we no longer need it, we take reasonable steps to securely delete or de-identify it. You can ask us to delete information about your case earlier, and we will do so where we are not required to keep it.

11- International transfers

Because the platforms we work with and some of our providers operate globally, your information may be processed in countries other than your own, including the United States and other countries where our service providers and hosting infrastructure are located. Where we transfer personal information outside the European Economic Area (EEA), we rely on appropriate safeguards recognised under the GDPR, such as the European Commission's Standard Contractual Clauses, or transfers to countries benefiting from an adequacy decision, to ensure your information remains protected to a standard consistent with this policy.

12- Marketing and your choices

We may occasionally contact you about our services or updates that may interest you. You can opt out of marketing at any time using the link in our messages or by contacting us. Even if you opt out, we may still contact you about your active case, billing, or services you have specifically asked for.

13- Your privacy rights

Subject to the law that applies to you, you may have the right to:

• ask what personal information we hold about you and request a copy;
• ask us to correct information that is inaccurate or out of date;
• ask us to delete information we no longer need to keep;
• object to or restrict certain uses of your information; and
• withdraw consent where we rely on it.

To make a request, contact us using the details below. We will respond within the time required by applicable law. We may need to verify your identity first, and in some cases we may be unable to action a request, in which case we will explain why.

14- Dealing with us anonymously

You can make a general enquiry without giving your full identity where it is lawful and practical. For most removal work, though, we will need enough information to assess your case and act on your behalf, so dealing with us anonymously on an ongoing basis is usually not practical.

15- Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children except where a parent or guardian engages us on a child's behalf, for example to remove harmful content involving a minor. If you believe we hold information about a child that should not have been collected, please contact us and we will address it.

16- Third-party links

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their privacy policies before sharing information with them.

17- Complaints

If you have a question or concern about how we handle your personal information, contact us using the details below and we will look into it. We aim to acknowledge complaints promptly and to resolve them within a reasonable time. If you are not satisfied with our response, you may be able to refer the matter to the relevant data protection authority in your jurisdiction, at [relevant data protection authority / contact].

18- Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its "last updated" date. We encourage you to review it occasionally, and continued use of our services or website after a change means you accept the updated policy.

19- How to contact us

For questions about this policy, to exercise your rights, or to make a complaint, contact our privacy contact at contact@removitor.com, through our contact page, or by post at Coeber WW B.V., Frontstraat 2, 5405PB, Uden, The Netherlands.

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