Terms of Service

1. About these terms

These Terms of Service ("Terms") govern the agreement between you ("you", "your", or the "Client") and Removitor ("Removitor", "we", "us", or "our"), the trading name of Coeber WW B.V., a company registered in the Netherlands with the Dutch Chamber of Commerce (KvK) under number 84116838, with its registered office at Frontstraat 2, 5405PB, Uden, The Netherlands. They apply to every quote we give you and every removal engagement we carry out for you.

Please read them carefully. If anything is unclear, contact us before you accept. If you do not agree with these Terms, you should not engage our services.

2. Definitions

Content means the online material you ask us to address, including reviews, posts, articles, images, videos, comments, search results, and similar items.

Target Content means the specific item or items, at the specific locations, that you and we agree in writing to work on.

Host means the website, platform, or search engine that displays or stores the Target Content.

Removal means the deletion, blocking, restriction, suppression, or deindexing of a specific item of Target Content from a specific location, as confirmed between us.

Eligibility check means our free, no-obligation assessment of whether removal of your Content is realistic.

Quote means the written summary of the Target Content, the proposed approach, and the fee we send you for a specific engagement.

Protected personal account means the protected holding of your payment by us or our payment provider until the agreed outcome is met.

Engagement means a specific piece of work you accept under a Quote, governed by these Terms.

3. Accepting these terms

You accept these Terms when you do any of the following: confirm a Quote in writing, place funds in your personal account for an Engagement, tick an acceptance box on a form we send you, or otherwise tell us in writing to begin work.

Each Quote you accept forms a separate Engagement that incorporates these Terms. If anything in a Quote conflicts with these Terms, the Quote applies for that Engagement to the extent of the conflict. If you accept on behalf of a business, you confirm you are authorised to bind that business.

4. The services we provide

Removitor helps people and businesses remove unwanted, unfair, or unlawful content from websites, social platforms, and search results through lawful means. Depending on your case, this can include working with the Host, filing under a platform’s own policies, pursuing copyright or privacy routes, requesting search deindexing, and escalating where appropriate.

We decide which methods give the best chance of success for each item of Target Content. We may take your suggestions into account, but the approach, wording, and submissions remain ours to determine. We may keep certain methods and submissions confidential as our own know-how.

We do not provide legal advice. Where your situation calls for it, you should obtain your own independent legal advice.

5. Free eligibility check and quotes

Our eligibility check is free and carries no obligation. You send us the link or details, and we tell you honestly whether removal is realistic and which route fits. If we believe an item is unlikely to be removable, we will say so rather than take the work anyway.

If we can help, we send you a Quote with the Target Content, the approach, and the fee. Work begins only once you accept the Quote and your payment is placed in your account.

6. No guaranteed outcomes

The final decision to remove content always rests with the Host, platform, search engine, or a court, not with us. Because of this, we cannot and do not guarantee that any specific item will be removed, or that it will stay removed permanently.

What we commit to is this: we will use reasonable skill and care, apply the right route, and only take your fee if the agreed removal is achieved. We do not promise timelines, rankings, traffic, sales, or reputational results beyond the specific removal described in your Quote.

7. Fees, payment safety, and pay-on-success

Fees are set per case in your Quote, based on the Target Content and the work involved. We do not publish a fixed price list, because cases differ.

How payment works

When you accept a Quote, your payment is placed in your account with us or our payment provider. The funds are held there and are not released to us until the agreed removal is achieved and you have had the opportunity to confirm it.

When the fee becomes payable

• If the Target Content is removed as agreed, the fee for that item becomes due and is released from your account.
• Once we have started work on an item, that work cannot be cancelled and the fee is not refundable simply because removal has not yet happened — see clauses 12 and 13 for how the 30-day protection applies.
• If the Target Content is not removed within 30 days of us starting work on it, the protected funds for that item are returned to you, subject to the refund section below.
• Where an Engagement covers several items, fees apply only to the items actually removed.

You agree that any removal of the Target Content during the Engagement is treated as our work, and the fee is payable accordingly. You agree not to separately contact the author or Host, or engage another party or lawyer to act on the same Target Content, while we are engaged on it, as this can interfere with our work and the outcome.

We may charge applicable taxes on top of our fees. If a payment fails or is reversed without cause, we may pause work until it is resolved, and you remain responsible for reasonable costs we incur in recovering properly due amounts.

8. Your responsibilities

To let us do the work, you agree to:

• respond to our requests for information within a reasonable time;
• give us accurate, complete, and current information and any documents we reasonably need;
• provide any access or authorisations needed for us to act on a specific item;
• tell us promptly if the Target Content changes, moves, or is taken down by someone else; and
• keep your own copies of anything important, since we are not responsible for backing up your materials.

If work is delayed or made more complex because information is late, incomplete, or inaccurate, agreed timeframes may be extended by the length of the delay, and any change to scope may need a revised Quote that you approve before we continue.

9. Lawful use and content we decline

We remove content only through lawful and legitimate channels. We do not manipulate, fabricate, or buy reviews, we do not impersonate users, and we do not use deceptive methods to alter search results.

You confirm that your removal request is made in good faith, that you have a proper basis to make it, and that the information you give us is truthful. We may decline or stop work on any item that we believe is true, lawful, in the public interest, or that we are not comfortable pursuing, and we may end an Engagement if we learn that a request was made in bad faith or on false information.

10. Timeframes

Any timeframe we mention is an estimate only. Removal speed depends on the Host, the route, and factors outside our control. Clear policy or legal breaches can resolve quickly, while borderline cases that need escalation take longer. We are not liable for delays caused by a Host, a third party, or by late or incomplete information from you.

11. Re-uploads and recurring content

We cannot prevent a user from posting again, and we are not responsible if Target Content is later re-uploaded, copied to other locations not named in your Quote, or edited and re-posted as a new item after the original was removed. If content reappears, we can usually treat it as a new item or, where an Engagement includes monitoring, address it under that arrangement. A Host may notify the original author when content is challenged, which is outside our control.

12. Refunds

Our model is built around pay-on-success, so refunds work as follows:

• Before work starts on an item: if we have not yet started work on a specific item of Target Content (including making any submission to a Host or platform), you may cancel and the protected funds for that item are returned to you in full.
• Once work has started on an item: that item cannot be cancelled or refunded, because submissions to a Host are often irreversible and once made may affect the outcome and our ability to recover the fee.
• 30-day protection: if we have started work on an item but it is not removed within 30 days of that work starting, the protected funds for that item are automatically returned to you.
• Once an item is removed: the fee for that item is earned and is not refundable, even if the content later reappears through no fault of ours.
• We are not obliged to refund fees for change-of-mind decisions made after work has started on an item, or where your own actions or a third party you engage affect the work.

Any refund is returned to your original payment method unless we agree otherwise. Nothing here limits rights you may have that cannot be excluded under the law that applies to you.

13. Cancellation and termination

You may cancel an Engagement at any time in writing, but only in respect of items where work has not yet started. Once we have started work on an item (including making a submission to a Host or platform), that item cannot be cancelled, and the fee becomes payable if removal is achieved, or is automatically refunded if removal is not achieved within 30 days under clause 12.

You remain responsible for the fee on any item that has already been removed, or that is removed as a result of submissions we had already made before you cancelled the rest of the Engagement.

Either of us may end an Engagement on written notice if the other materially breaches these Terms and does not fix it within a reasonable time, or becomes insolvent. We may pause or stop work if fees properly due are not paid.

14. Confidentiality

We treat your case with discretion. Each of us agrees to keep the other’s confidential information private, to use it only for the Engagement, and to protect it with reasonable care. This does not apply to information that is already public, already lawfully known, independently developed, or required to be disclosed by law.

We retain your confidential information only as long as needed for the Engagement and our legal obligations, after which it is securely deleted, except for routine business records and communications we are required or entitled to keep.

15. Intellectual property and your content

You are responsible for ensuring you hold the rights to any material you give us, and you confirm that material is truthful and does not infringe anyone else’s rights. You grant us the limited right to use that material as needed to carry out the Engagement.

Any methods, templates, systems, and know-how we use or develop in providing the services remain ours. We do not transfer ownership of our working methods to you, and you may not copy, resell, or reverse engineer them.

16. Third-party platforms

Our work often depends on third-party platforms such as search engines, social networks, and Host websites. We are not responsible for their decisions, policy changes, technical faults, or outages, and we have no control over whether or how quickly they act on a properly submitted request.

17. Warranties and disclaimers

We warrant that we will provide the services with reasonable skill and care and in line with accepted industry practice. To the maximum extent permitted by law, we give no other warranties, express or implied, including any warranty about results, success, accuracy, or fitness for a particular purpose. Any warranties that would otherwise be implied are excluded to the extent the law allows, and nothing in these Terms removes rights that cannot be excluded under the law that applies to you.

18. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, special, or consequential loss, or for loss of profit, revenue, business, data, or goodwill, arising out of or in connection with the services. We are not liable for the acts, decisions, or failures of third-party platforms or Hosts.

Our total liability for any claim connected with an Engagement is limited to the fees you paid us for that Engagement. Any claim must be brought within 12 months of the date you became aware, or reasonably should have become aware, of the circumstances giving rise to it.

19. Indemnity

You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms, from material or instructions you provide, from your use of the services in a way that breaks the law, or from a removal request you made without a proper basis or on false information.

20. Force majeure

Neither of us is liable for delay or failure to perform caused by events beyond reasonable control, such as outages, platform changes, natural events, or government action. If such an event continues for an extended period, either of us may end the affected Engagement in writing.

21. Privacy

We handle personal information in line with our Privacy Policy, which forms part of these Terms. By engaging us, you agree to the collection and use of information as described there, in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch data protection law.

22. Changes to these terms

We may update these Terms from time to time. The version in force for your Engagement is the one published or provided to you when you accept your Quote. We will post the current version on this page with its effective date, and continued engagement after an update means you accept the updated Terms.

23. General

• Entire agreement. These Terms and your accepted Quote are the whole agreement between us on their subject and replace earlier discussions.
• Assignment. You may not transfer your rights or obligations without our written consent. We may transfer ours as part of a reorganisation or sale of our business.
• Severability. If any part is found invalid, the rest stays in force.
• Waiver. If we do not act on a breach, that does not waive our right to act on later breaches.
• Governing law. These Terms are governed by the laws of the Netherlands, and the competent courts of the Netherlands have exclusive jurisdiction, subject to any rights you have under local law that cannot be excluded.

24. How to contact us

Questions about these Terms can be sent to contact@swapsocials.com, or through our contact page. You can also reach us at Frontstraat 2, 5405PB, Uden, The Netherlands.

‍